Privacy Policy

This Privacy Policy applies to all personal information collected by maen55 through our website (maen55.cam), mobile applications, and any related services (collectively, "the Platform"). maen55 operates an online gaming platform offering sports betting, casino games, live dealer experiences, and lottery services (togel) to users in Indonesia.

Data Controller: maen55 is the data controller responsible for your personal information. We determine how and why your data is processed. Our commitment is to handle your data responsibly, securely, and in compliance with applicable data protection laws.

Scope: This policy covers personal information provided by users during account registration, identity verification (KYC), financial transactions, customer support interactions, and while using our gaming services. It also explains how we use automated technologies like cookies to enhance your experience.

Consent: By creating an account with maen55, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal information as described herein. If you do not agree with our privacy practices, please do not use our services.

We collect several types of personal information to provide and improve maen55 services:

2.1 Information You Provide Directly

• Registration Information: When you create an account, we collect your full legal name, date of birth, email address, phone number, residential address, and username. This information is necessary to create and manage your account.
• Identity Verification (KYC) Documents: To comply with legal requirements and prevent fraud, we collect copies of government-issued identification (Indonesian national ID / KTP, passport), proof of address (utility bills, bank statements), and selfie photos for identity verification. This data is essential for account activation and withdrawal processing.
• Financial Information: We collect bank account details, e-wallet account information (OVO, DANA, GoPay, etc.), and transaction records for deposits and withdrawals. We do not store full credit card numbers if you use card payments — this is handled by our secure payment processors.
• Communication Data: When you contact customer support via live chat, email, or WhatsApp, we collect the content of your messages, attachments, and any information you voluntarily provide. We retain this data to improve service quality and resolve disputes.

2.2 Information Collected Automatically

• Device and Usage Data: We automatically collect your IP address, device type, operating system, browser type, screen resolution, language settings, time zone (WIB/WITA/WIT), and referring website. This helps us optimize the platform for different devices and detect fraudulent activity.
• Gameplay Data: We log all bets, wagers, game sessions, win/loss records, bonus claims, and account balance changes. This data is used for account management, dispute resolution, regulatory compliance, and responsible gaming monitoring.
• Location Data: We may collect your approximate geographic location based on your IP address to ensure you are accessing maen55 from Indonesia and to comply with jurisdictional restrictions.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to remember your preferences, maintain login sessions, analyze site traffic, and deliver personalized content. See Section 6 for more details on cookies.

maen55 uses your personal information for the following purposes:

3.1 Account Management and Service Delivery
We use your data to create and maintain your account, process deposits and withdrawals, manage your game history, apply bonuses and promotions, calculate VIP tier status, and provide customer support. This is the core purpose for which we collect your information.

3.2 Identity Verification and Fraud Prevention
We verify your identity through KYC procedures to prevent underage gambling, money laundering, identity theft, and account fraud. We also use your data to detect suspicious betting patterns, multiple account violations, and other prohibited activities outlined in our Terms & Conditions.

3.3 Legal and Regulatory Compliance
We process your data to comply with international gaming regulations, anti-money laundering (AML) laws, counter-terrorism financing (CTF) requirements, and tax reporting obligations. We may be required to disclose your information to regulatory authorities or law enforcement agencies if legally obligated.

3.4 Responsible Gaming and Player Protection
We analyze your gameplay patterns to identify signs of problem gambling. If we detect concerning behavior (excessive losses, increased frequency, chasing losses), we may reach out with responsible gaming resources, apply deposit limits, or offer self-exclusion options. This is part of our commitment to player welfare.

3.5 Marketing and Communications
With your consent, we may send promotional emails, SMS messages, or push notifications about new games, bonuses, tournaments, and special offers. You can opt out of marketing communications at any time through your account settings or by clicking the unsubscribe link in our emails. We will continue to send transactional emails (deposit confirmations, withdrawal notifications, account security alerts) regardless of your marketing preferences.

3.6 Platform Improvement and Analytics
We use aggregated, anonymized data to analyze user behavior, improve game selection, optimize website performance, fix bugs, and develop new features. This data cannot be traced back to individual users.

maen55 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data in the following limited circumstances:

4.1 Service Providers and Business Partners
We share data with trusted third-party service providers who assist in operating our platform, including payment processors (for handling deposits and withdrawals via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, etc.), game providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, etc.), KYC verification services, cloud hosting providers, customer support tools, and analytics platforms. These providers are contractually obligated to protect your data and use it only for the specific services they perform for maen55.

4.2 Legal Obligations and Regulatory Authorities
We may disclose your information to law enforcement, government agencies, regulators, or courts if required by law, in response to a valid subpoena or court order, to comply with gaming regulations, to enforce our Terms & Conditions, to protect our legal rights, or to prevent fraud, abuse, or harm to maen55 or our users.

4.3 Business Transfers
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and post a notice on our website before your data is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent
We may share your information with third parties if you explicitly consent to such disclosure. For example, if you request us to share your game statistics with a tournament organizer or participate in a partner promotion.

4.5 Anonymized and Aggregated Data
We may share aggregated, anonymized data that cannot identify you personally (such as overall player demographics, popular games, or betting trends) with business partners, investors, or researchers. This data is used for industry analysis and market research.

maen55 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. Sensitive data stored in our databases (such as passwords and financial information) is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorized employees and contractors who need it to perform their duties. All staff with data access are bound by strict confidentiality agreements and undergo regular security training.
• Secure Payment Processing: We partner with PCI-DSS compliant payment processors for all financial transactions. maen55 does not store full credit card numbers on our servers.
• Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and fix potential security weaknesses.
• Account Security: We recommend you use a strong, unique password for your maen55 account and enable two-factor authentication (2FA) if available. Never share your password with anyone. maen55 will never ask for your password via email or phone.

While we implement robust security measures, no system is 100% secure. You acknowledge that you provide your personal information at your own risk. If you suspect any unauthorized access to your account, contact our support team immediately.

maen55 uses cookies and similar tracking technologies to enhance your experience on our platform:

6.1 What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us recognize your device, remember your preferences, maintain your login session, and analyze how you use the platform.

6.2 Types of Cookies We Use

• Essential Cookies: Required for basic site functionality, including login authentication, security features, and shopping cart functionality. These cookies cannot be disabled without impairing the platform's core features.
• Performance Cookies: Collect anonymous data about how users interact with our site (pages visited, time spent, errors encountered). We use this data to improve site performance and user experience.
• Functionality Cookies: Remember your preferences such as language, currency, and settings. These enhance your experience by personalizing content.
• Marketing Cookies: Track your browsing behavior to deliver personalized promotions and advertisements based on your interests. These cookies may be set by third-party advertising partners.

6.3 Managing Cookies
You can control and delete cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may prevent you from using certain features of maen55. Disabling performance and marketing cookies will not affect core functionality but may result in a less personalized experience.

You have the following rights regarding your personal information:

• Right to Access: You can request a copy of all personal data we hold about you. We will provide this in a structured, commonly used format within 30 days of your request.
• Right to Rectification: If your personal information is inaccurate or incomplete, you can request that we correct or update it. You can update most information directly through your account settings.
• Right to Erasure (Right to be Forgotten): You can request deletion of your personal data, subject to legal retention requirements. We must retain certain data for regulatory compliance, fraud prevention, and dispute resolution even after account closure.
• Right to Restrict Processing: You can request that we limit how we use your data in certain circumstances, such as while we verify the accuracy of your information or resolve a dispute.
• Right to Data Portability: You can request a copy of your data in a machine-readable format to transfer to another service provider.
• Right to Object: You can object to our processing of your data for marketing purposes or based on legitimate interests. We will stop processing unless we have compelling legal grounds to continue.
• Right to Withdraw Consent: If we process your data based on consent (such as for marketing communications), you can withdraw that consent at any time through your account settings or by contacting us.

To exercise any of these rights, contact our Data Protection team at [email protected] with your account details and specific request. We may ask for verification of your identity before processing your request.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

• Active Accounts: We retain all account data for the duration of your active account plus an additional period as required by gaming regulations and anti-money laundering laws (typically 5-7 years after account closure).
• Transaction Records: Financial transaction data (deposits, withdrawals, wagers) is retained for 7 years from the date of the transaction to comply with tax and financial regulations.
• KYC Documents: Identity verification documents are retained for 7 years after account closure to prevent fraud and comply with regulatory requirements.
• Customer Support Communications: Records of customer support interactions are retained for 3 years to improve service quality and resolve disputes.
• Marketing Data: If you opt out of marketing communications, we will retain your email address on a suppression list to ensure we do not contact you again, but we will delete other marketing-related data.

After the retention period expires, we securely delete or anonymize your data so it can no longer identify you personally.

maen55 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email to the address registered in your account
• Display a prominent notice on our website or in your account dashboard
• For significant changes that affect your rights, request your re-consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of maen55 services after any changes to this policy constitutes acceptance of those changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Subject Line: Privacy Inquiry
Response Time: We aim to respond to all privacy-related inquiries within 48 hours.

Our customer support team is available 24/7 via live chat and email to assist you with any privacy or data protection questions. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.